Privacybeleid

Laatst bijgewerkt: 22 september 2025

1. Inleiding

Candelaria BV ("wij," "ons," of "onze") is toegewijd aan het beschermen van jouw privacy en persoonlijke gegevens. Dit Privacybeleid legt uit hoe we jouw informatie verzamelen, gebruiken, openbaren en beschermen wanneer je onze website bezoekt of onze diensten gebruikt.

2. Informatie die We Verzamelen

2.1 Persoonlijke Informatie

We kunnen de volgende soorten persoonlijke informatie verzamelen:

  • Naam en contactgegevens (e-mailadres, telefoonnummer, postadres)
  • Bedrijfsinformatie (bedrijfsnaam, functietitel, branche)
  • Projectdetails en vereisten
  • Communicatievoorkeuren

2.2 Automatisch Verzamelde Informatie

We kunnen automatisch bepaalde informatie verzamelen wanneer je onze website bezoekt:

  • IP-adres en locatiegegevens
  • Browsertype en versie
  • Besturingssysteem
  • Bezochte pagina's en tijd besteed op onze website
  • Verwijzende website
  • Apparaatinformatie

3. Hoe We Jouw Informatie Gebruiken

We gebruiken jouw persoonlijke informatie voor de volgende doeleinden:

  • Om onze diensten te verlenen en te verbeteren
  • Om te reageren op jouw vragen en klantenservice te bieden
  • Om je projectupdates en communicatie te sturen
  • Om websitegebruik te analyseren en gebruikerservaring te verbeteren
  • Om te voldoen aan wettelijke verplichtingen
  • Om onze rechten en belangen te beschermen

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

  • Consent: When you voluntarily provide information through our contact forms
  • Legitimate Interest: To improve our services and website functionality
  • Contract Performance: To fulfill our obligations under service agreements
  • Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With service providers who assist us in operating our website and business
  • When required by law or to protect our rights
  • In connection with a business transfer or acquisition
  • With your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Regular security assessments
  • Access controls and authentication
  • Staff training on data protection

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

  • Contact form submissions: 3 years
  • Client project data: 7 years (for legal and accounting purposes)
  • Website analytics data: 26 months
  • Marketing communications: Until you unsubscribe

8. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website functionality and user experience
  • Provide personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

10. Third-Party Services

We may use third-party services that collect information about you:

  • Google Analytics: Website traffic analysis
  • Plausible Analytics: Privacy-focused analytics
  • Email Services: Communication and marketing
  • Hosting Providers: Website hosting and data storage

11. International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

12. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contactgegevens

Als je vragen hebt over dit Privacybeleid of onze gegevenspraktijken, neem dan contact met ons op:

  • E-mail: privacy@candelaria.be
  • Telefoon: +32 477 89 60 36
  • Adres: Populierenlaan 1 bus 10, 2020 Antwerpen, België

15. Data Protection Authority

You have the right to lodge a complaint with the Belgian Data Protection Authority (GBA) if you believe we have not handled your personal data in accordance with applicable data protection laws.

Belgian Data Protection Authority (GBA)
Rue de la Presse 35, 1000 Brussels
Email: contact@apd-gba.be
Website: www.dataprotectionauthority.be